LEAF Mar­que feedback

Your feed­back is impor­tant to LEAF to ensure that we con­tin­ue to improve the ser­vices we offer. LEAF will review and take any appro­pri­ate cor­rec­tive action to the stan­dards sys­tem or assur­ance require­ments, when necessary.

Com­plaints res­o­lu­tion log

Com­ments and com­plaints to LEAF

LEAF strives to give those who make a com­ment, com­plaint or enquiry about the work and activ­i­ty of LEAF the char­i­ty a help­ful response at the appro­pri­ate time. This includes com­ments / com­plaints about the LEAF Mar­que Stan­dard Sys­tem. We respect everyone’s right to make a com­ment, com­plaint or enquiry and co-oper­ate with any for­mal inquiry result­ing from this. We try to ensure our com­ment, com­plaint or enquiry pro­ce­dure is effec­tive and it is fol­lowed at all times. We will ensure that all com­ments, com­plaints or enquiries are con­duct­ed cour­te­ous­ly, pro­fes­sion­al­ly and in an impar­tial man­ner. We will record com­ments, com­plaints or enquiries to ensure they are dealt with in an appro­pri­ate and time­ly way. 

Sub­mit comments

What will LEAF do?

Where appro­pri­ate, LEAF will record your com­ment and aim to try and resolve your enquiry as quick­ly as pos­si­ble upon receipt. If LEAF can­not sort the enquiry out imme­di­ate­ly, we will send an acknowl­edge­ment after receiv­ing the enquiry and respond to it as soon as pos­si­ble there­after. Where an enquiry needs more time e.g. where more detail or inves­ti­ga­tion is required, then we will inform you of this and give an expect­ed date of resolution.

View LEAF Com­plaints Procedure

Resolved com­plaints

LEAF will ensure that all enquiries, com­ments, ques­tions or com­plaints are han­dled respon­si­bly, pro­fes­sion­al­ly and in an impar­tial manner. 

LEAF Mar­que Com­plaints Res­o­lu­tions Log

Stake­hold­er mapping

The LEAF Mar­que Stake­hold­er Map­ping doc­u­ment describes this stake­hold­er engage­ment over the last few years.Through map­ping and by pro­vid­ing mean­ing­ful oppor­tu­ni­ties to con­tribute, a bal­ance of sec­tors includ­ing those indi­rect­ly affect­ed by the Stan­dard, inter­est­ed rep­re­sen­ta­tives will be pro­mot­ed by LEAF, its stake­hold­ers and producers.

View LEAF Mar­que Stake­hold­er Map­ping document